All Systems Operational
Uptime over the past 90 days. View historical uptime.
Bitmovin API Operational
90 days ago
99.99 % uptime
Today
Account Service Operational
90 days ago
100.0 % uptime
Today
Input Service Operational
90 days ago
100.0 % uptime
Today
Encoding Service Operational
90 days ago
99.99 % uptime
Today
Output Service Operational
90 days ago
100.0 % uptime
Today
Statistics Service Operational
90 days ago
100.0 % uptime
Today
Infrastructure Service Operational
90 days ago
100.0 % uptime
Today
Configuration Service Operational
90 days ago
100.0 % uptime
Today
Manifest Service Operational
90 days ago
100.0 % uptime
Today
Player Service Operational
90 days ago
99.99 % uptime
Today
Player Licensing Operational
90 days ago
100.0 % uptime
Today
Analytics Service Operational
90 days ago
99.58 % uptime
Today
Analytics Ingress Operational
90 days ago
99.98 % uptime
Today
Query Service Operational
90 days ago
99.39 % uptime
Today
Export Service Operational
90 days ago
99.37 % uptime
Today
Bitmovin Dashboard Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Response Time
Fetching
Past Incidents
Nov 6, 2024
Analytics Database Outage
Resolved - All systems are fully operational again and all incoming data that was buffered during the outage is fully available again.
We are going to conduct a thorough RCA and post a Postmortem explaining the incident as well as the actions derived to prevent similar issues in the future.
Nov 6, 21:02 UTC
Update - Cluster recovery is still underway and we are working with our Database vendor to recover the issue.
Unfortunately we don't have an ETA for when the issue will be resolved but will post another update at 12:45
Nov 6, 10:51 UTC
Update - We are still working on recovering the cluster
Unfortunately we don't have an ETA for when the issue will be resolved but will post another update at 11:45
Nov 6, 09:45 UTC
Identified - Our main analytics database cluster is currently offline due to a failed upgrade operation.
We are currently working to recover but currently query and export functionality is unavailable.
All incoming data is being stored and will be backfilled once the incident is resolved.
Nov 6, 08:10 UTC
Nov 5, 2024

No incidents reported.

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024
Parquet Analytics exports are failing
Resolved - The issue is fully resolved and we suggest customers re-run any exports that have failed.
Oct 30, 19:10 UTC
Monitoring - We have identified the problem as the maven assembly plugin incorrectly merging the hadoop jars thus causing this issue.
We have deployed a fixed version and are now monitoring the situation.
Oct 30, 18:51 UTC
Investigating - We are currently investigating an issue that causes analytics exports with the PARQUET file format to fail immediately.
This is currently affecting all customers using the parquet file export capability.
As a workaround you can switch to CSV while we are working to resolve the problem.
Oct 30, 17:25 UTC
Oct 29, 2024
Database Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 09:00 UTC
Scheduled - Our database will be undergoing maintenance on Tuesday, October 29th, between 09:00AM and 10:00AM (UTC), due to security updates and patches from our provider.
The API will have degraded performance or return 500 HTTP responses. Already running encodings will not be affected.
Our experience has shown that the actual downtime will be less than 10 minutes within the 60 minute time window. Thus the impact on any encoding workflow with retry mechanisms in place should be minimal.
Oct 11, 07:51 UTC
Oct 28, 2024

No incidents reported.

Oct 27, 2024
Analytics Database Issues
Resolved - All analytics data is now backfilled and the system is fully operational again.
Oct 27, 23:42 UTC
Monitoring - We have identified the issue with our main Analytics Database and have recovered operations.
No data was lost, all data that was buffered during the outage is now being backfilled.
Oct 27, 21:19 UTC
Update - We are continuing to investigate this issue.
Oct 27, 21:01 UTC
Investigating - We are currently experiencing issues with our analytics database.
All data is being saved and will be backfilled once the issues are resolved.
Query capabilities are currently impacted while we investigate.
Oct 27, 20:40 UTC
Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.

Oct 23, 2024

No incidents reported.

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